SWAP

Details

A network swap is an all-encompassing process that involves survey, design, logistics, onsite engineering, optimization, and archiving. KSS and its subcontractors jointly developed a project-level E2E SOP that integrated key actions, milestones and lead time; this clarified the responsibilities for each party. It also clearly defined all activities for a site swap, including the swap team set-out time in the morning, cell blocking, transmission rerouting, service verification, and alarm cleanup

Many sites proved technically complicated, with most of those covering important areas, so a joint team was established to work with these problem children. Kenth Sivertsen, a site expert from Telenor (and Relacom), always thoroughly explained the situation to KSS, even onsite. KSS HQ sites proved extremely important and extremely complicated. KSS experts worked onsite together with KSS for more than twelve hours on them, but the swaps were accomplished perfectly, without issue.

Implementation of procedures is certainly important but all for naught if the swap team does not fully understand them, as is often the case. More than ten rounds of training sessions were held for the KSS swap, as team members came from diverse backgrounds, both in terms of training and nationality/native language. However, these efforts proved fruitful, as quality was delivered along with timeliness; downtime was minimized and relatively few problems were encountered, providing a sound basis for further optimization.

Swap execution is important, but so are post-swap network optimization and documentation archiving. Without them, KSS would certainly not have been able to deem its post-swap network “excellent.” Both OSS KPIs and drive-tests showed the new network to be vastly improved,with the latter indicating that data drops and dropped calls had decreased by 25 and 38%, respectively.

Timely post-swap optimization, improved network performance

Swap execution is important, but so are post-swap network optimization and documentation archiving. Without them, KSS would certainly not have been able to deem its post-swap network “excellent.” Both OSS KPIs and drive-tests showed the new network to be vastly improved, with the latter indicating that data drops and dropped calls had decreased by 25 and 38%, respectively.

On October 6th, 2011, a large group gathered in the swap center to witness a historical moment. Suddenly, the room turned to silence and tears started to roll as the last BRAIN RAN site went online, culminating a successful project delivered a remarkable seven weeks ahead of schedule, making it the fastest mobile network implementation in Europe’s history and enabling the delivery of diverse services of a premium quality to Telenor’s home market. Roughly 600 sites were swapped each month, with an 856-site peak output,over a period of ten months. KSS has set a new record and benchmark for the industry.

With the project finished, KSS now offers a “best-in-test” mobile network which has strengthened its lead in Norway. Customer experience has been elevated thanks to overall improvements in network performance and service diversity, with the latter now encompassing HSPA+ data services. The project itself now serves as a new swap benchmark in Europe. It starts a new chapter in the cooperation.